Forrest City Medical Center received good news on its in-patient satisfaction survey results from HealthStream Research. Based on the results of the survey, Forrest City Medical Center increased its scores by 14 percentage points in overall satisfaction (overall care and services received by patients) and overall rating of the hospital (HCAHPS-Hospital Consumer Assessment of Healthcare Providers & Systems). Also, Forrest City Medical Center increased its rating for "willingness to recommend" Forrest City Medical Center by eight percentage points. All these scores are above the national normal levels.

The in-patient satisfaction surveys are conducted quarterly by HealthStream Research to identify and address the quality and satisfaction issues that impact Forrest City Medical Center. The information from the survey is used to make important management decisions — decisions that build physician loyalty, improve the quality of patient care, maintain healthy employee relations, and enhance community perception.

HealthStream Research is a leading provider of learning and research solutions for the healthcare industry. Through HealthStream Research, approximately 1,100 healthcare facilities gain valuable insight about patients' experiences, workforce challenges, physician relations, and community perceptions of their services.